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Terms and Conditions

CUSTOMER SERVICE
At, TelecomCreations.com we are committed to nothing short of excellence regarding the support we provide to all our customers before, during and after your sale. You can contact us in many ways: On-line, by phone, via fax, No matter which method you choose, you will find our Customer Service Support Staff to be concerned, knowledgeable and helpful. Remember, we are not satisfied until you are. Carefully read the information below regarding the proper handling of your new equipment. Following these guidelines will make your experience with Customer Service easier and more pleasant and will help expedite any transactions. Receiving Your Order When you receive your order, please follow these guidelines:Upon receipt of your new merchandise, please inspect it carefully as to contents and condition. All claims for damaged or missing items MUST be reported to TelecomCreations.com with two (2) business days of receipt of merchandise. In the event your package arrives damaged, it is the responsibility of the customer to contact the carrier to inspect the package to assure full refund/replacement. All packaging MUST be retained until the problem has been resolved.Carefully unpack and inspect all merchandise. Please DO NOT damage the manufacturer's packaging. Do not throw away any of the packaging materials such as boxes, instructions, inserts, bags, etc until you are completely sure you want to keep the equipment.Keep your Invoice with your important records. Read all instruction manuals BEFORE testing your equipment. TelecomCreations.com will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. Our sole responsibility will only be the monetary value of the merchandise.

Return / Exchange Policy

Our policy is that you may return or exchange an item, excluding any shipping charge, within a period of seven (7) days Special Order items are not returnable Like ICC, Greenlee, Bogen, Suttle & No returns on Software or Battery`s. Prior to returning any item, YOU MUST call Customer Service for pre-approval and obtain an RMA number. All merchandise purchased from TelecomCreations.com is sold in its original factory packaging with all contents as supplied to us by the manufacturer. Items can be returned only if in original packaging, same new condition as sold with literature/instructions and blank warranty cards. Place the manufacturer's box into a shipping box. Please do not put any stickers or labels on the original manufacturer's packaging. Please ship the items back to us prepaid. For your protection, TelecomCreations.com cannot be responsible for lost or damaged packages. NO RETURNS WILL BE ACCEPTED WITHOUT AN RMA NUMBER No refunds or exchanges will be made after seven (7) days If any of the above conditions are not met, TelecomCreations.com reserves the right to either refuse the return or to charge a restocking fee for not less then 15%.

Warranties
Most items sold by TelecomCreations.com are covered by a manufacturer's USA, International. When the item has a manufacturer's warranty, and/or the warranty period has expired, calls for service or repairs should be referred directly to the manufacturer or their authorized service centers.

How to Contact Customer Service
Online: sales@TelecomCreations.com
By Phone: 1-888-267-4342
By Fax: 1-212-463-5536

Hours of Operation for Customer Service
Sunday: CLOSED
Monday through Thursday: 9:00 am to 5:30 p.m.
Friday (winter): 8:30 am to 1:00 p.m.
Friday (Summer DST): 8:30 am to 2:00 p.m.
Saturday: CLOSED